Plan your stay

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Plan your stay —  Q&A

Frequently asked questions

The 72nd edition of the Quebec Winter Carnival will be held from February 6 to 15, 2026.
The Effigy is obligatory for children 13 years and over.
All purchases of Effigies, ticketed activities and merch are not refundable, exchangeable or transferrable. Consult the purchase policy for more details.
Smoking is prohibited on the Carnival sites.
All methods of payment in cash and/or by debit/credit card (except American Express) are accepted on the Carnival sites.
Pets are not allowed on Carnival site, except for assistance dogs.
Bonhomme is happy to visit schools, daycares, hospitals, etc. For any request, please contact: agenda.bonhomme@carnaval.qc.ca
The Réseau de transport de la Capitale (RTC) serves the Carnival sites. For those who are further away, we recommend carpooling through the AmigoExpress platform.
All our sites are accessible to people with reduced mobility. However, there is no particular access to our outdoor sites. We clear access from snow to all activities for safety and accessibility. People with reduced mobility can enter the sites, but the access roads may be difficult to use. We strongly recommend that people with reduced mobility be accompanied. *Accompanying persons can enter the sites and musical evenings free of charge when the person with reduced mobility has their effigy. - Our facilities such as the Bistro SAQ and the boutiques are equipped with ramps - Loto-Québec zone: flat site, accessible on snow - Jukebox Kraft: sloping site, difficult to access (guide recommended)
  • - Dedicated spaces are set up for people with reduced mobility for the musical evenings and for the two parades. - Access to the musical evenings will be at the main entrance of the Zone Loto-Québec - For the Parade in the upper town, access will be via the entrance to the VIP area - For the parade in the lower town, access will be via the entrance to the VIP area To access these areas, you must reserve your place by calling 418-626-3716 or writing to bonhomme@carnaval.qc.ca
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The Effigy is not required for children of 12 years old and under.    
The Quebec Winter Carnival offers its own food offerings at its sites to meet your needs. You can find these offerings at the Bistro SAQ, Chalet La Souche, the Queue de Castor food truck, the BBQ Géant Le Braisé, the Kraft food truck located on Grande-Allée, and on some slopes in the Cité de glisse. While the Carnival permits snacks and non-alcoholic beverages on its sites, it is prohibited to consume them in the food service areas.
All activities will still take place in case of snow shower, as long as there is no danger for the safety of visitors.
Carnival products act as firm sales. In the event that the product purchased is defective, please communicate to the following address: boutique@carnaval.qc.ca, then return your item to us at 205, boulevard des Cèdres, Québec, QC, G1L 1N8, during business hours. opening.
During Carnival, lost items must be taken to the Information Booth, in front of the Loto-Québec Zone, at the corner of Grande-Allée/Honoré Mercier. At the end of the Carnival, all unclaimed items will be returned to the Carnival reception. The Effigy is non-refundable, we invite you to consult our purchasing policy on this subject, here.
During the Carnival, lost items should be brought to the Information Cabin, in front of the Zone Loto-Québec, at the corner of Grande-Allée/Honoré Mercier. At the end of the Carnival, all unclaimed items will be handed over to the Carnival reception. If you have lost an item on one of our sites, please send an email to reception@carnaval.qc.ca with the following information: First name, last name, phone number, email address, date of loss, and detailed description of the item.
We are implementing several actions to minimize our environmental impact. Additionally, we are very proud to have obtained the Biosphere Certification in 2024.
  • Recycling of residual materials sent to the City of Québec's biomethanation plant;
  • Effigy made from recycled maple syrup tubing, making it a 100% Québec product;
  • Merchandise mostly sourced from Québec, identified as Made in Québec;
  • Winter bike parking;
  • Option to offset carbon emissions when purchasing the Effigy;
  • Ecocups with recycling bins;
  • Consignaction boxes (can deposit).
• Alcohol and drugs or related paraphernalia ; • Chairs ; • Edged weapons or blunt objects ; • Pets (excepting assistance dogs) ; • Sticks, balls or balloons of any type ; • Glass or metal container ; • Video equipment, audio recording, professional cameras or drones ; • Fireworks or firecrackers ; • Large “Golf” type umbrella ; • Large “camping” style backpacks ; • Objects intended for sale/promotion, except with the written and signed permission of the Carnaval de Québec ; • Camera stands, selfie sticks, tripods or similar items ; • Laser pointers.

The Quebec Winter Carnival tolerates snacks and non-alcoholic drinks on its sites. Due to current sanitary standards, there will be no areas with seating reserved for consumption on the Carnival sites.

It is prohibited to smoke or vape (?) on the sites of the Quebec Winter Carnival.
Not only is Bonhomme unique, but he is also made of pure snow! As expected, there are no Bonhomme costumes available for sale or rent. For any other souvenirs of the Quebec Winter Carnival, we invite you to visit the Carnival boutique on Grande Allée, the Bonhomme Palace, Gougoune and Doudoune M. Christie, or to shop online on our website.
You can purchase Effigies keychains at any time from our online store for $3.   You can call 418-626-3716 or email boutique@carnaval.qc.ca to make a request.   Effigies 2024 will be available in May 2024. For instance, some school boards want to have Effigies to organize a Carnival in their schools. Effigies are also collected by certain individuals.
Do not hesitate to visit the websites of Destination Québec cité, Aboriginal Tourism, Wendake Tourism and Jacques-Cartier Tourism to prepare your stay. For any questions regarding the Carnival call 1 866 422-7628 Finally, we offer an information booth at the corner of Grande Allée and Honoré-Mercier Avenue.
Game books are available on our website in the Teacher section. Simply print and photocopy them for your students. You can also order old Effigies and posters by writing to boutique@carnaval.qc.ca. You will need to cover a cost of $0.75 per old Effigy, as well as the shipping fees.
On our Online Store.