Last Updated: April 7, 2025
The Carnaval de Québec recognizes the importance of protecting your personal information. In compliance with the Act respecting the protection of personal information in the private sector (Law 25), we are committed to protecting your personal data and being transparent about how we collect, use, and share it on this website (carnaval.qc.ca).
We collect and use your personal information solely to improve your experience on our website, manage your registration for our services, process your purchases, and monitor our marketing campaigns.
By accessing our website and interacting with our services, you consent to the collection and use of your personal information as described in this policy.
You may withdraw your consent at any time by modifying your cookie preferences through our cookie management banner.
Various types of information may be collected when you visit our website.
The data collected may be used for the following purposes:
During this process, we may collect the following information:
We use this information to send you newsletters related to the Carnaval. You may unsubscribe from our newsletter at any time.
We use the services of Cyberimpact to manage our newsletters.
You may contact us by email for questions or issues. When necessary, we may collect information such as:
We use this information to identify you, respond to your inquiries, and ensure proper follow-up.
The collection of personal information is required when purchasing tickets or merchandise.
The information provided is used strictly to communicate with you regarding your purchase. Our ticketing partner is Lepointdevente.com.
During this process, we may collect information such as:
We use this information to process your purchase and deliver your products, either electronically or by mail.
We use Google Analytics 4 (GA4) to collect information about how users interact with our website.
This information is collected anonymously through cookies and may include:
The data collected allows us to analyze how our website is used and accessed, helping us enhance its features and optimize it to better meet users’ needs.
This information also enables us to provide high-quality service and help you find the information you are looking for more efficiently.
Please note that the data collected through cookies does not allow us to personally identify you.
You may choose to refuse cookie collection:
However, refusing cookies may limit access to certain parts or features of our website.
We may share your personal information with third-party partners and service providers to manage our services (e.g., ticketing, newsletters).
These third parties are committed to maintaining the confidentiality and security of your data.
We never sell your data to third parties.
Third-party providers: In the course of our operations, we may need to share certain data with third parties.
Generally, these providers collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.
List of our main IT providers and their policies
Le pointdevente (Ticketing – Québec): https://lepointdevente.com/conditions/
Cyberimpact (Newsletter): https://app.cyberimpact.com/privacy-policy?l=fr_ca
Meta (Advertising analytics – United States): https://www.facebook.com/privacy/policy/
Google (Data analytics – United States): https://policies.google.com/privacy?hl=en&gl=en
Shopify (Data analytics – Canada): https://www.shopify.com/ca-en/legal/privacy
Some third-party service providers have their own privacy policies governing the information we must share with them when using their services.
When you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy.
Lepointdevente (Ticketing – Québec): https://lepointdevente.com/conditions/