Ticketing

The Carnival Effigy is required to get into official Quebec Winter Carnival sites for everyone aged 13 or over. The physical Effigy is your pass for the Carnaval, and also gives you access to a booklet of winter discounts, including various coupons valid at several businesses in Québec City. It also entitles you to a number of discounts and privileges at several businesses and establishments in the Québec region when you show your Effigy during the winter period. 

AVAILABILITY AND COSTS 

For information on the group rates available, the Full Carnival Kit and the various packages and activities available upon reservation, go to www.carnaval.qc.ca. 

Points of sale: You can buy the Effigy (both advance and regular purchasing) at the following points of sale:  

• Online at the website  www.carnaval.qc.ca (any delivery fees are additional) 

• At participating Brunet franchises in the Québec region 

• At the Carnival reception desk, at 205 Cèdres Blvd., Québec, QC, G1L 1N8 (during the regular purchasing period only) 

• At various area hotels and businesses (during the regular purchasing period only) 

• During the Quebec Winter Carnival: At the official ticket offices onsite, during opening hours. 

Pick-up and delivery options for online purchases: You can pick up your Effigy from the Carnival ticket offices during the event by selecting the “electronic ticket” option. For an additional delivery fee, you can have your Effigy delivered by mail, for every purchase made online at least 3 weeks prior to the event. After this delay, shipping is no longer available.  

SPECIFIC REGULATIONS 

The Effigy or the rights attached thereto or resulting therefrom may not be subject to an assignment, contest, sale, or transfer, be it in a commercial or promotional context, with or without compensation, without having obtained prior written consent from the Carnaval de Québec. 

Resale of the Effigy of the Quebec Winter Carnival is strictly prohibited. 

The reproduction or modification of tickets or Effigies are strictly prohibited. 

TIE-IN PRODUCTS 

Points of sale: You can buy Carnival products at these locations: 

• Year-round: Online at https://carnaval.qc.ca/ (options: delivery for applicable additional cost or pick-up at the Carnival office for free) all year round. 

• At Bonhomme’ Boutique, 205 Cèdres Blvd., Québec, QC, G1L 1N8, open each year from the second week of January until the end of the Carnival. 

• During the event at the official souvenir shops of the Quebec Winter Carnival sites, during opening hours. 

Pick-up and delivery options for online purchases: You can get your tie-in products delivered to you by mail for an additional delivery fee. Otherwise, you can also choose to pick up your items at the reception desk of the Carnaval de Québec, at 205 Cèdres Blvd., during the reception’s business hours, with no fee, upon availability of the service at the time of the purchase. 

CANCELLATION POLICY 

Normally, activities will be held as planned, regardless of weather. However, in the event of severe weather conditions, some activities may be cancelled, particularly if a safety issue arises because of the weather. The Quebec Winter Carnival is not responsible for bad weather.  

Force majeure: in the event of the full or partial cancellation of an event due to the pandemic, a force majeure event or any other situation outside the control of the Quebec Winter Carnival, the Quebec Winter Carnival may, at its full and exclusive discretion, offer an exchange for a later edition of the event or a refund to Effigy holders. In the event that the Quebec Winter Carnival decides to offer refunds, Effigy holders would be eligible to receive a refund by returning their Effigy or showing their electronic ticket in person at the reception desk of the Carnival office, at 205 Cèdres Blvd., Québec, QC, G1L 1N8. 

As regards the booklet of winter discounts: If coupons cannot be honoured due to a temporary closure of businesses due to a force majeure, the validity period of the coupons may be adjusted. Coupon holders will be advised in that eventuality. 

Shows and events with reservations: Normally, activities will be held as planned, regardless of weather. However, in the event of severe weather conditions, some ticketed events may be cancelled, particularly if a health or safety issue arises because of the weather. 

If you have purchased tickets for an exclusive event that is cancelled, we will handle everything.   No action will be needed from you and you will not have to contact us. 

1. You will be notified by email that the event is cancelled. 

1. You will automatically be refunded through the method of payment you used for the purchase online, if a refund is planned and authorized by the organisation. 

1. Please allow 7 to 10 business days following the date of the event’s cancellation to receive your refund. 

REFUND POLICY 

ALL PURCHASES OF EFFIGIES, TICKETED ACTIVITIES AND TIE-IN PRODUCTS ARE NOT REFUNDABLE, EXCHANGEABLE, NOR TRANSFERRABLE TO A LATER PRESENTATION. 

It is your responsibility to keep your Effigy and its discount booklet or your ticket safe. Furthermore, no refund will be given if you cannot use your discounts for any reason. The Quebec Winter Carnival is not responsible for any lost, stolen or destroyed Effigies or tickets. 

Quebec Winter Carnival tie-in products are final sale only. In the event that a product purchased is defective, please report it to this address, boutique@carnaval.qc.ca, and then return the item to us at 205 Cèdres Blvd., Québec, QC, G1L 1N8, during business hours. 

The Quebec Winter Carnival is not responsible for honouring the discount coupons included with the Effigy. These coupons are not redeemable for cash and are non-refundable. Some terms apply. Please see our website to view participating businesses: www.carnaval.qc.ca.